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my wifi does not stay connected
sue21808
Member

Why does my wifi on an IPHONE 6 not stay connected.   It goes on for a few minutes then disconnects.   It is using all my data.

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Re: my wifi does not stay connected
MiiHere
Leader

I would start with restarting everything. Your phone, and your modem and router. If you have an all in one modem/router, unplug it for 10 seconds and plug it back in. If your modem and router are 2 units, unplug both, wait 10 seconds, plug the modem back in and wait for the lights to come on, then plug the router in.

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Re: my wifi does not stay connected
ROBBAR1
Member

That all works...for literally three minutes. We have had our iPhone 6’s for 1.5 years. Only an issue recently; will not stay connected to vzwwifi or WiFi I’m general. After reading other posts have upgraded modem and done all the suggestions. I expect it was from a software update. What is the fix?

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Re: my wifi does not stay connected
vzw_customer_support
Customer Support

ROBBAR1 Having the ability to connect to a Wi-Fi network is important. I’m sorry you’ve been having problems with your Wi-Fi feature. I want to make sure we get this issue resolved for you. Let’s try deleting a Wi-Fi access point and reconnecting. Please visit http://vz.to/2B22w4d and follow the steps. To reconnect to the Wi-Fi network, please visit http://vz.to/2yNB702 . Please disable “Wi-Fi Assist” before adding reading the Wi-Fi Network. To disable Wi-Fi assist, please go to http://vz.to/2kExwfz . Please let me know if this helps. Rest assured we will get this taken care of for you.

EvelynR_VZW
Follow us on Twitter @VZWSupport if my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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