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Correct Answer!
phone has not functioned for over 2 hours, will not shut down, etc
BBBETTY
Member
‎02-01-2017 04:45 AM

Phone has been in "think" mode for 2+ hours (Spinning on completely black screen)  Tried hard shutdown, but cannot even do that)

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Correct Answer!
Re: phone has not functioned for over 2 hours, will not shut down, etc
vzw_customer_support
Customer Support
‎02-03-2017 04:58 AM

BBBETTY, we always want you to have a working device. Are you still having issues with your phone? What kind of phone do you have? Is the device responding at all?

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