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phone won't connect to cellular
Glasgal
Member

while on the road today, I tried to access the map app, error message came up "couldn't connect to wifi"

who didn't it connect to cellular data?

Could I have changed a setting?

Would appreciate any help.

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Re: phone won't connect to cellular
Weth
Sr. Leader

Do you have voice and data roaming turned on?

Turn off the phone completely (hold sleep/wake button until turn off slide comes up. After off for 30 seconds or so, press the sleep/wake button until an Apple logo comes up).

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Re: phone won't connect to cellular
vzw_customer_support
Customer Support

Hi Glasgal, I hope your trip on the road is exciting and let me help you get connected. What zip code are you in? Are you trying to connect to Wifi? Here's a link to help you with the settings on wi-fi http://tiny.cc/0uxl2x and to change your setting back to cellular data, use this link http://tiny.cc/wxxl2x . Keep us posted. 
EdwinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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