An Accepted Solution is available for this post.
"iPhone is not activated" error message
gdhayden
Enthusiast - Level 2
‎11-25-2014 01:40 PM

I activated my iPhone 6 last night following the activation instructions. Everything is (mostly) working - some text messages will not send yet. But I am receiving a message on the phone saying, "iPhone is not Activated" and gives me an 800 number to call. When I call it, it tells me my device IS activated, and when I log into my Verizon Wireless account, it shows my new phone, as well.

How can I make this error message go away (and, what's up with my texts being so tempermental?)?

Labels (1)
Labels
0 Likes
15 Replies
An Accepted Solution is available for this post.
Re: "iPhone is not activated" error message
vzw_customer_support
Customer Service Rep
‎11-25-2014 01:53 PM

Congratulations on your new iPhone 6, gdhayden! Very sorry to see that you're having messaging problems. Let's delve into it. Other than the messages, are you haven't any other connection-related problems (such as making or getting calls, connecting to the internet)? Did you have an iPhone before you got the 6? Do you use iMessage?

DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

0 Likes
An Accepted Solution is available for this post.
Re: "iPhone is not activated" error message
gdhayden
Enthusiast - Level 2
‎11-25-2014 03:04 PM

No other issues, though my settings for messaging says, "Awaiting activation..."

Some mess hard work, others don't (even to the same person/number).

Sent from my iPhone

0 Likes
An Accepted Solution is available for this post.
Re: "iPhone is not activated" error message
gdhayden
Enthusiast - Level 2
‎11-25-2014 03:05 PM

And yes, I had an iPhone 5 prior to this.

Sent from my iPhone

0 Likes
An Accepted Solution is available for this post.
Re: "iPhone is not activated" error message
gdhayden
Enthusiast - Level 2
‎11-26-2014 03:43 AM

That should say some "messages" not "mess hard"...

0 Likes
An Accepted Solution is available for this post.
Re: "iPhone is not activated" error message
vzw_customer_support
Customer Service Rep
‎11-26-2014 06:08 AM

Gotcha! Thanks for that, gdhayden. The previous ownership of an iPhone indicates that you may have had an Apple ID. I recommend activating that with your new device to ensure that messages are sent correctly. Please go to www.apple.com for assistance.

DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

0 Likes
An Accepted Solution is available for this post.
Re: "iPhone is not activated" error message
gdhayden
Enthusiast - Level 2
‎11-26-2014 06:46 AM

OK. I did activate with my Apple ID.

However, this does not address my main question in this thread. Why do I get an error message that tells me the iPhone could not be activated when it is already active and working?

Sent from my iPhone

An Accepted Solution is available for this post.
Re: "iPhone is not activated" error message
jpriskool
Newbie
‎09-22-2015 09:11 AM

Having same issue.  Verizon has no clue.

0 Likes
An Accepted Solution is available for this post.
Re: "iPhone is not activated" error message
kaebfly
Champion - Level 3
‎09-22-2015 09:47 AM

Have you tried resetting (holding home button and lock button at the same time until it reboots)? Full restore? Not sure if this link will apply to your issue but you can look at it. https://support.apple.com/en-us/HT201407

0 Likes
An Accepted Solution is available for this post.
Re: "iPhone is not activated" error message
kaebfly
Champion - Level 3
‎09-22-2015 09:49 AM

Not to mention...was the iPhone 6 you activated new or did you buy it used? If it's new you can contact Apple for support. If it's used it might have a little bit of time left (or it may have ended on 9/19 depending on when the original owner purchased).

0 Likes