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relatively new dead zones
bdodge66
Newbie
‎08-20-2017 12:13 PM

Hi - I am experiencing new dead zones (they were never dead zones the past five years) on:

-[Removed], Windham, NH [Removed]  calls almost always drop

-[Removed], Hudson, NH   (I don't know the street number, but pretty much right in the middle)

These are new dead zones within the past few months.

personal information removed as required by the Verizon Wireless Terms of Service​

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Re: relatively new dead zones
lukevinyl
Specialist - Level 2
‎08-20-2017 12:57 PM

Is it a possibility that your roaming has been turned off for voice and/or data?

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Re: relatively new dead zones
bdodge66
Newbie
‎08-20-2017 01:53 PM

No

These are on

Bob

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Re: relatively new dead zones
lukevinyl
Specialist - Level 2
‎08-20-2017 01:55 PM

Then when was the last time you purchased/upgraded your phone??

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Re: relatively new dead zones
bdodge66
Newbie
‎08-20-2017 05:59 PM

I have an iphone 6plus.

I think it's 2.5 years old?

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Re: relatively new dead zones
vzw_customer_support
Customer Service Rep
‎08-22-2017 12:20 PM

Bdodge66, I depend on my service. Is this issue happening indoors? Are any other users experience the same problem as you at these locations?

AlbertoR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: relatively new dead zones
vzw_customer_support
Customer Service Rep
‎08-22-2017 06:04 PM

bdodge66,

Seeing that your iPhone is only 2.5 years old, what troubleshooting steps have you tried thus far to rectify the situation? We do not want to ask you to do something that you have already done.

NicoleT_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: relatively new dead zones
bdodge66
Newbie
‎08-22-2017 06:32 PM

besides off and on, I don't think I've done anything. What should I do?

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Re: relatively new dead zones
vzw_customer_support
Customer Service Rep
‎08-24-2017 06:40 PM

bdodge66, we will be glad to guide you through some steps. We know that you have also checked those settings for roaming and appreciate that. Let's be certain that we have all of the details. You mentioned dead zones, does the phone literally show no service or what exactly happens? Any new apps, games or software on the phone? New case perhaps? When going to the Settings, Cellular, Cellular Data Options, Roaming, is the International CDMA on or off? Do you happen to know if anyone else in these locations are experiencing this?

LorenB_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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