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screen blinking red
fnomnol
Member

I tried to add fingerprint as a security method.   After I touched thumb  as instructed and it supposedly accepting, my screen seemed to shut down and now I just have this red blinking screen.  What to do?

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Re: screen blinking red
vzw_customer_support
Customer Support

Oh no, fnomnol! I know that having a red blinking screen on your phone can be scary, indeed! Let's try connecting your phone to your PC with iTunes, to process a Reset/Restore. Once the phone is connected press and hold the Sleep/Wake and Home buttons simultaeously until you see the Apple logo appears. Please keep us posted on how this works for you. Thanks.

TanishaS1_VZW

Follow us on Twitter @VZWSupport

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Re: screen blinking red
vzw_customer_support
Customer Support

Oh no, fnomnol! I know that having a red blinking screen on your phone can be scary, indeed! Let's try connecting your phone to your PC with iTunes, to process a Reset/Restore. Once the phone is connected press and hold the Sleep/Wake and Home buttons simultaeously until you see the Apple logo appears. Please keep us posted on how this works for you. Thanks.

TanishaS1_VZW

Follow us on Twitter @VZWSupport

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