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screen locked on itunes app
BEVLOE29
Member

how do I unloack my screen . its stuck on iTunes app

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Re: screen locked on itunes app
Elements
Sr. Member

I'd normally tap the power/lock button o put the screen to sleep, then tap it again; that usually get the phone responsive again. If that doesn't work, then hold both the power/lock button and the home button together for several seconds, and it should restart the phone.

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Re: screen locked on itunes app
vzw_customer_support
Customer Support

BEVLOE29, I rely on my phone for everything so I know that you need to get access ASAP. To get the screen cleared we'll want to do a soft reset of the device. You can connect the phone to iTunes on your computer and reset. You can also press and hold the power and volume down at the same time until you see the apple icon (iPhone 7) or press and hold the power and home buttons at the same time until you see the apple icon. Let us know if you're still unable to access the screen after trying this out.

La’SindaT_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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