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sound is very faint and distant on calls

All my calls sound like it’s through a tunnel, very far away, but when I put it on speakerphone it sounds fine. Phone is in perfect shape, no damage, unsure of why I can’t hear people speaking to me? I have done a soft reset. Have retried changing some some sounds settings. Help!


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Re: sound is very faint and distant on calls
Customer Support

andgay39, we understand needing to have a decent connection to speak to people when you're trying to keep in touch with the people that are important to you. If you record voice memos, does it show up normally on the recording? Does this happen on headset as well?

Re: sound is very faint and distant on calls
Sr. Member

It's possible you are covering the microphone by the way you hold it, or put it to your head, specially when there is no issue when you use speaker phone. It may be because of a cover you are using.

Does anybody know how to fix the problem when I... |Official Apple Support Communities