Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
sound is very faint and distant on calls
ANDGAY39
Member

All my calls sound like it’s through a tunnel, very far away, but when I put it on speakerphone it sounds fine. Phone is in perfect shape, no damage, unsure of why I can’t hear people speaking to me? I have done a soft reset. Have retried changing some some sounds settings. Help!

Angela

Labels (1)
Tags (2)
0 Likes
Re: sound is very faint and distant on calls
vzw_customer_support
Customer Support

andgay39, we understand needing to have a decent connection to speak to people when you're trying to keep in touch with the people that are important to you. If you record voice memos, does it show up normally on the recording? Does this happen on headset as well?

0 Likes
Re: sound is very faint and distant on calls
stef7
Sr. Member

It's possible you are covering the microphone by the way you hold it, or put it to your head, specially when there is no issue when you use speaker phone. It may be because of a cover you are using.

Does anybody know how to fix the problem when I... |Official Apple Support Communities

0 Likes