Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
transferring old emails
lythel
Member

Am I doing something wrong if I can't transfer my old emails over to my new phone.  I realize I'm a little outdated.  5s to 6s.  Also, my text messages disappear after a few days.

0 Likes
Re: transferring old emails
vzw_customer_support
Customer Support

Congratulations on your new phone, lythel. It's important to be able to transfer your content and keep all of your messages. Let's figure out what's going on. Typically, email messages are transferred over by signing in to the email account on the phone so to clarify, what happens when you try transferring the emails? Which text messages(iMessages, regular texts, current, old, etc.) are disappearing from the phone? 

 

ShawnteJ_VZW

0 Likes
Re: transferring old emails
bearone21
Leader

your emails should be available when you create the account on the new phone, with gmail, yahoo, etc, unless you're using a different 3rd party email.

0 Likes