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what can be done when screen is black with apple icon

I have tried resetting both soft and hard but still same problem- it has been on this screen for 1 day

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Re: what can be done when screen is black with apple icon
Sr. Leader

You will likely need to do a recovery mode on the iPhone.

  1. Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or go to an Apple Retail Store or Apple Authorized Service Provider for help.
  2. While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo. Keep holding until you see the recovery mode screen.

See this Apple support resource for step by step directions.

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support