why am i not the account holder and my child is

[becky2929]

Hi. A few weeks ago our family all got new phones. My kids got their phones in the store and my husbands and my phones had to be mailed. Both of the kid's phones were turned in for the 300.00 turn in credits (600.00 total), and we were told that once we got our phones in the mail, and once we got our "code" texted to us from Verizon we were to bring our old phones into the store and turn them in to get the 300.00 each credits. We still have not received this text, and have had our new phones for almost 3 weeks. Can you help me with this?

[Tidbits]

You're kid online at themselves up as the manager account it seems like.

[becky2929]

By the way, the reason they put my son as the account holder is because he and my daughter have their new phones, someone has to be listed as the account manager. So until we get ours and they get everything in order, I can't check any usage, etc. which right now we are over in our data usage because of this. Ugggg!!!

[becky2929]

They actually did this in the store.

[Tidbits]

You sure you didn't get the text and your son didn't delete it by accident?  Best to contact 611 here to talk to reps. You'll be here a while waiting for a rep to respond as this is a customer to customer forum.

[fernandobot]

call in to customer care. they can unregister the accounts and you can register as account owner when you're ready