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why are people who preordered after me getting theirs before me?
cturby
Member

I ordered an iphone 6 plus 16gb @ 00:11 PDT.I edged up too.How can people who ordered much later than I get theirs sooner.I just don't understand,my EXPECTED ship date is 10/10!! It's just not right!

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Re: why are people who preordered after me getting theirs before me?
Jstmahoney
Member

I Feel your pain. I'm in the same boat. Both my iPhone pluses are scheduled to "ship" on 10/10. I also edged up. I ordered on 9/12. Verizon hasn't updated my order in almost a week. I'm very frustrated. I've NEVER had to wait this long for a preordered iphone. It has always been delivered on or before the release date! Poor planning on Verizon and apple's part. Verizon should be compensating us in some way...

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Re: why are people who preordered after me getting theirs before me?
cturby
Member

just might be time to take my 5 lines somewhere else,been here since altell was bought out,liked them a lot!!

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Re: why are people who preordered after me getting theirs before me?
cturby
Member

whats really funny is I ordered a iphone 6 16gb after the plus and got the 6 on the 19th

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Re: why are people who preordered after me getting theirs before me?
flutterfly8497
Sr. Member

How should they compensate you? You ordered a phone and will get it. Your shipping/delivery date are estimates, and I'm fairly sure there is no way for Verizon (or Apple, for that matter) to materialize an out-of-stock phone from nowhere. You just have to wait, and have patience.

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Re: why are people who preordered after me getting theirs before me?
vzw_customer_support
Customer Support

cturby we apologize for the delay and the inconvenience that this has caused! Your business means everything to us and we don't want you to think about leaving! The shipping can vary by the time the order was placed and the specific model, however we want you to enjoy the device ASAP! Stay on top of the shipping progress at http://bit.ly/RjmCUB

AshleyS_VZW
Follow us on Twitter @VZWSupport


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Re: why are people who preordered after me getting theirs before me?
Adrenalin
Member

Thank you for your reply.  I should have stated a little more.  If buying an iPhone 6 (4G) at full price, can it be used to replace an iPhone 4 (3G) and keep the unlimited data plan.  I was told that it would not if I went from a 3G device to a 4G device.  True?

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Re: why are people who preordered after me getting theirs before me?
Not applicable

cturby wrote:

just might be time to take my 5 lines somewhere else,been here since altell was bought out,liked them a lot!!

And you'll run into the same supply issues

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Re: why are people who preordered after me getting theirs before me?
flutterfly8497
Sr. Member

If you pay full price for the new phone, you can keep your unlimited data.  3G/4G doesn't matter. Just be very sure when you activate your phone the data plan stays intact. If it doesn't,  you only have 14 days to request the unlimited back, and they seem to be trying very hard to get those plans away from people. I always check online a few times in the first couple weeks after a change...maybe that is cynical but I don't trust these systems. In any case, hope tou enjoy your new phone! My son wants the iPhone 6, but he is 14 so it's a 5C or a 5S for him! 🙂

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Re: why are people who preordered after me getting theirs before me?
J_CatNY
Member

Sorry, but no where during the order process was the date referred to as an estimate. If it was, I certainly would have run the other direction. I've ordered from Apple for years, and this was the first time their site took a long time to come up. We decided, might as well give our carrier, Verizon a shot ... it would be the first time not using Apple direct. BIG mistake and never again.

Many of us ordered within the first hour and the status throughout the entire order process remained as  "Delivered by 09/19/2014". Plain and simple. Even a tiny asterisk referring to small "this is only an estimate.. blah blah" print would have sufficed.


This dated  9/19  window  remain intact, on screen from start to finish.  Hours later, many of us received our email confirmations showing new dates between early and mid October.


What Verizon SHOULD have done was warn that it was an "estimated" ship date.  Some people said, "oh, this happens every year with Verizon". All the more reason they should get their act together. It's misleading. Period. So yeah, when I see these complaints from many old and new Verizon customers, I don't wonder why they're impatient.