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999-999-9999
shaneb62
Member

I have text being sent to a 999-999-9999 on my bill is this a blocked number? if so how do you block a number from showing on the bill?

Re: 999-999-9999
bearone21
Leader

i don't believe you can decide what's on thebill.

Re: 999-999-9999
vzw_customer_support
Customer Support

This is a great question Shaneb62. Let me explain the number description of 999-999-9999. I would be a bit confused as well.
Any unavailable" appears when the telephone number for an unbilled incoming call cannot be captured.
Also, "999-999-9999" appears in My Verizon when the telephone number for an unbilled incoming call cannot be captured.

 

Does this provide clarity? 

 

VeronicaM_VZW

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Re: 999-999-9999
joyaduncan
Member

No, it doesnt since the 999-999-9999 number on my bill is via text.  A text is sent from 000-000-0000 and the response is 999-999-9999.

Re: 999-999-9999
vzw_customer_support
Customer Support

I apologize for any confusion regarding the numbers displayed on your bill, joyaduncan. We are committed to providing you with accurate information only, and we now need to access your account and review our records. I have sent you a private message so that we can get access to your account and assist you further. Please review the private message that we sent you and reply to it. I am confident that we will be able to clarify your concerns.

 

AntonioC_VZW

Re: 999-999-9999
Donz30
Member

So what is the outcome. Ive seen 9999999999 txt sent from a phone on my account 

 

Tags (1)
Re: 999-999-9999
jiffypop
Member

Is there a way to find the number behind the 999-999-9999 is?

Re: 999-999-9999
vzw_customer_support
Customer Support

I know how concerning it can be to receive a text message from an unfamiliar number. What was the content of this message? Did you reply back to the sender?

 

ChristopherM_VZW

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Re: 999-999-9999
BullCity11
Member

I am having the same issue. For some reason a few of the sent not received text messages show up as 999-999-9999 on the Verizon text log. Can you please explain what this means. Thanks 

Re: 999-999-9999
vzw_customer_support
Customer Support

BullCity11, 

 

We know how important it is for your billing to be correct. When you see all nines in the number for a call or text history, this is because the number could not be captured. It is possible that it was a shortcode, or a text from a longer string of numbers than is captured in a 10-digit mobile number. Sometimes automated text messages come from longer numbers because they are being sent through a computer, rather than a phone. Does that make sense? 

 

MichelleH_VZW

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