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Backup and Restore from Verizon Cloud

I have new IPhone 7 Plus but can't get Verizon Cloud or the Verizon Coach to work.  I can't even download contacts from Verizon Cloud that I can see has all my contacts.  I purchased a Motorola from Verizon with Droid but had issues and when they reset to mfg I lost all contacts.  But I can see them in the cloud but now can't get them to download.  Can you help me.

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Re: Backup and Restore from Verizon Cloud
Customer Support

NANCYSTRA6741 I would be lost without my contacts. Let's make sure yours are safe. Please follow the link I am providing and use the steps provided there:

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