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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Billing error

I have several months of over-billing on my Verizon account. I have tried a few times to get credits issued but the customer service team tells me I am not due any credit. I am terribly frustrated. Any ideas on a channel other than the customer service team that can assist me with this issue? Thank you 

Re: Billing error
Community Leader
Community Leader

Can you explain in more detail what you think the the error is and why you believe you are being over billed? Perhaps the community members can provide possible clarification on what is happening or ways to explain it to the VZW reps to a satisfactory resolution. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Billing error
Customer Support

We are sorry to hear that you are having issues with your bill. Customer Care is the department that handles any billing inquiries. May I ask, what concerns do you have regarding your bill?



Re: Billing error
Sr. Member

Without knowing what the credits are far, it's very well that the credits aren't valid.