Callers can't hear me on iPhone 8 for past 2 days; I can hear them

[sndja07]

New iPhone 8 seems to be on fritz.  Last two days, callers can't hear me although I can hear them fine.  Have reset all settings and "rebooted" phone.  Tried Verizon trouble shooting.  Nothing.  Traveling tomorrow and need the freaking phone.  Any thoughts??

[Ann154]

Have you verified you are not blocking the microphone?

[sndja07]

Yes, tested that.  all they hear is masses of static. 

[vzw_customer_support]

Having static on a call is unpleasant at best, sndja07. We’ll do all we can to troubleshoot this with you. Forgive us if you’ve already completed these steps. Please confirm HD Voice and Data are turned on using information on this page: http://spr.ly/6584DBOJ2 To test the microphone, follow these steps: http://spr.ly/6585DBOJN Keep us posted.

GeorgeS_VZW

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If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[sndja07]

Yep. Tried that page. HD off

Thx.

[Ann154]

Visit your nearest Apple store and have the device replaced under warranty.

[vzw_customer_support]

We're sorry to hear that this issue was happening, sndja07. Were you able to get this issue resolved before your trip? If not, please let us know. We can provide you with warranty options here.

[sndja07]

Phone is still not working. I am traveling on business without access to a working phone, extremely difficult and inconvenient. Very disappointed. This phone is only 3 weeks old. It should not have quit. I want a replacement as soon as possible, please. By the way, I misspoke. It’s a iPhone 7.

Janet

[vzw_customer_support]

Sndja07, it’s so critical to have a working phone at all times. This is especially true when travelling. Where/When does this issue occur (all locations, all calls, etc.)? Have you returned home yet/when do you return home? What happened with your microphone test that was previously suggested http://spr.ly/6584DBNk6 ?  Please test your device after ensuring your Bluetooth is off http://spr.ly/6585DBNkB . Please make sure your software is up to date as well http://spr.ly/6586DBNk8.

SeanC_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[vzw_customer_support]

That's very true, Janet. It's highly unusual for a phone to stop working in such a short time. When do you return back from your trip? Do you have an iTunes enabled computer with you on your trip? Do you happen to have a Verizon company store or Apple store near where you're at? You can check these at:

vzw.com/stores - check box to show only corporat stores

http://apple.co/1nJThd1