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Callers can't hear me on iPhone 8 for past 2 days; I can hear them
sndja07
Member

New iPhone 8 seems to be on fritz.  Last two days, callers can't hear me although I can hear them fine.  Have reset all settings and "rebooted" phone.  Tried Verizon trouble shooting.  Nothing.  Traveling tomorrow and need the freaking phone.  Any thoughts??

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Re: Callers can't hear me on iPhone 8 for past 2 days; I can hear them
Ann154
Expert
Expert

Have you verified you are not blocking the microphone?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Callers can't hear me on iPhone 8 for past 2 days; I can hear them
sndja07
Member

Yes, tested that.  all they hear is masses of static. 

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Re: Callers can't hear me on iPhone 8 for past 2 days; I can hear them
vzw_customer_support
Customer Support

Having static on a call is unpleasant at best, sndja07. We’ll do all we can to troubleshoot this with you. Forgive us if you’ve already completed these steps. Please confirm HD Voice and Data are turned on using information on this page: http://spr.ly/6584DBOJ2 To test the microphone, follow these steps: http://spr.ly/6585DBOJN Keep us posted.

 

GeorgeS_VZW

 

Follow us on Twitter @VZWSupport
If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Callers can't hear me on iPhone 8 for past 2 days; I can hear them
sndja07
Member

Yep. Tried that page. HD off

Thx.

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Re: Callers can't hear me on iPhone 8 for past 2 days; I can hear them
Ann154
Expert
Expert

Visit your nearest Apple store and have the device replaced under warranty.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Callers can't hear me on iPhone 8 for past 2 days; I can hear them
vzw_customer_support
Customer Support

We're sorry to hear that this issue was happening, sndja07. Were you able to get this issue resolved before your trip? If not, please let us know. We can provide you with warranty options here.

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Re: Callers can't hear me on iPhone 8 for past 2 days; I can hear them
sndja07
Member

Phone is still not working. I am traveling on business without access to a working phone, extremely difficult and inconvenient. Very disappointed. This phone is only 3 weeks old. It should not have quit. I want a replacement as soon as possible, please. By the way, I misspoke. It’s a iPhone 7.

Janet

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Re: Callers can't hear me on iPhone 8 for past 2 days; I can hear them
vzw_customer_support
Customer Support

Sndja07, it’s so critical to have a working phone at all times. This is especially true when travelling. Where/When does this issue occur (all locations, all calls, etc.)? Have you returned home yet/when do you return home? What happened with your microphone test that was previously suggested http://spr.ly/6584DBNk6 ?  Please test your device after ensuring your Bluetooth is off http://spr.ly/6585DBNkB . Please make sure your software is up to date as well http://spr.ly/6586DBNk8.

SeanC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Callers can't hear me on iPhone 8 for past 2 days; I can hear them
vzw_customer_support
Customer Support

That's very true, Janet. It's highly unusual for a phone to stop working in such a short time. When do you return back from your trip? Do you have an iTunes enabled computer with you on your trip? Do you happen to have a Verizon company store or Apple store near where you're at? You can check these at:

 

vzw.com/stores - check box to show only corporat stores

http://apple.co/1nJThd1

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