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Callers cannot leave voicemail on iPhone 7

When someone calls my phone they cannot leave a voicemail message on the phone.  They get a message saying my mailbox is full.  But that isn't the voicemail box on my phone, but the mailbox on Verizon.    I have done everything suggested in all the posts on this subject.  Nothing works.  

I am not sure what the difference is between voicemail on the phone and the mailbox on Verizon.  But I think that is where the problem lies.  It seems that the Verizon mailbox is taking precedence over my iPhone voicemail.  How do I get the priority to change to my phone?  

I don't know if the problem is with Apple's phone or your service so I don't know whether to go to an Apple store or a Verizon store to see if it can be solved if this post doesn't provide a solution.