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Can I cancel an order for a device before it ships?
M_alice
Member

I ordered the Google Pixel for myself, to add to my wife's acct. Add a device, line access $20, same data plan. The Google Pixel will not ship until Oct 22. I would like to cancel this pre order(not shipped/in process) and allow my daughter in college to use the add a device(she wants iPhone 6) option to add a device and line access to my wife's acct. when she comes home in Thanksgiving. Bottom line: I need to cancel my pre order for the device which has not yet shipped.

Any guidance appreciated.

Thx !

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Re: Cancel order for device before it ships
RMCCAMMAN
Novice

I agree with MARGIELIBRA​.  Remember that with any device that ships (and you don't want it) just refuse delivery OR accept it and return to a VZW store!

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Re: Cancel order for device before it ships
MARGIELIBRA
Novice

My friend the best thing to do is call 611 in the morning and cancel the order. You will get it done better that way. Not here in the forum. Have a great night.

Re: Cancel order for device before it ships
RMCCAMMAN
Novice

I agree with MARGIELIBRA​.  Remember that with any device that ships (and you don't want it) just refuse delivery OR accept it and return to a VZW store!