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Can't do sms texts on iPhone
MelHines
Member

My daughter got an iPhone 7 plus for Christmas. She previously had a tablet through Verizon.  We switched the tablet number to her iPhone. Activated phone yesterday, she can receive phone calls and imessages, but can not send or receive sms texts.  I already did everything on the trouble shoot page. Please help! Thanks

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Re: Can't do sms texts on iPhone
stef7
Sr. Member

This Apple Support article may help. I think the key here is that she had a tablet (perhaps iPad?) before.

If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support

I guess I'd read the whole thing. You might also Scroll down to: If you receive messages on one device but not the other

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Re: Can't do sms texts on iPhone
Ann154
Expert
Expert

There might also be a block on that line since it was the tablet number. A customer service representative might have to reset the number from their end to the default phone settings instead of tablet defaults.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Can't do sms texts on iPhone
stef7
Sr. Member

Interesting you say that. I thought a tablet would set up the same way as a phone, if it was given a number. But that's silly now that I think of it. Phone's are not all created equal. They could even be a smartwatch.

So I think your advice is very appropriate. I hope the OP writes back and tells us what the solution was.

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Re: Can't do sms texts on iPhone
vzw_customer_support
Customer Support

MelHines,

 

You definitely need to be able to send text messages and I'll be happy to help get this fixed for you. What happens when you send a text message? Are you having any issues with other functions such as accessing data or make calls?

 

 

JuanD_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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