My daughter got an iPhone 7 plus for Christmas. She previously had a tablet through Verizon. We switched the tablet number to her iPhone. Activated phone yesterday, she can receive phone calls and imessages, but can not send or receive sms texts. I already did everything on the trouble shoot page. Please help! Thanks
This Apple Support article may help. I think the key here is that she had a tablet (perhaps iPad?) before.
I guess I'd read the whole thing. You might also Scroll down to: If you receive messages on one device but not the other
There might also be a block on that line since it was the tablet number. A customer service representative might have to reset the number from their end to the default phone settings instead of tablet defaults.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Interesting you say that. I thought a tablet would set up the same way as a phone, if it was given a number. But that's silly now that I think of it. Phone's are not all created equal. They could even be a smartwatch.
So I think your advice is very appropriate. I hope the OP writes back and tells us what the solution was.
You definitely need to be able to send text messages and I'll be happy to help get this fixed for you. What happens when you send a text message? Are you having any issues with other functions such as accessing data or make calls?
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