$500 via Verizon e-gift card (sent w/in 8 wks). Activation of 4G LTE/5G phone on 5G Get More plan req’d. Device must remain active for 45 days. $500 charge back if service cancelled w/in 12 mos or eligibility req’s are no longer met. See vzw.com/bring-your-own-device for details.
Our goal is for you to have a working phone, Vanessadvs. Let's look into this further and see what is causing this problem. Is the software up to date on your device? Does this happen when you are connected to Wi-Fi?