Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Can't update software
Lengland5720
Member

I have an iPhone 7 and says error when I try to update my software but I can't do anything else like make a call either

Labels (1)
0 Likes
Re: Can't update software
tabithaj_vzw
Verizon Employee

Thank you for reaching out to us. We understand the importance of having a working device. Let's look into getting this fixed. Are you currently connected to Wi-Fi? Have you tried to power the device off and then back on?

TabithaJ_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

0 Likes
Re: Can't update software
bd94s10
Sr. Member

I would try to see if you can update the device via iTunes.

0 Likes
Re: Can't update software
vzw_customer_support
Customer Support

The software updates while connected to the Verizon Wireless network, you've indicated that you're having issues establishing even a basic voice connection, we would like to look into your reception concern as that may be the cause of the update not completing. Are you normally able to complete calls and establish a data connection in your current area? Are you in the US right now?

0 Likes