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Can't update software
Lengland5720
Member

I have an iPhone 7 and says error when I try to update my software but I can't do anything else like make a call either

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Re: Can't update software
tabithaj_vzw
Verizon Employee

Thank you for reaching out to us. We understand the importance of having a working device. Let's look into getting this fixed. Are you currently connected to Wi-Fi? Have you tried to power the device off and then back on?

TabithaJ_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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Re: Can't update software
bd94s10
Sr. Member

I would try to see if you can update the device via iTunes.

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Re: Can't update software
vzw_customer_support
Customer Support

The software updates while connected to the Verizon Wireless network, you've indicated that you're having issues establishing even a basic voice connection, we would like to look into your reception concern as that may be the cause of the update not completing. Are you normally able to complete calls and establish a data connection in your current area? Are you in the US right now?

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