Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Can you really not activate Wi-Fi calling when you don't have cell service and therefore need it most?
BrettGlass
Member

My wife took her iPhone 7 to a rural location where there is no cell coverage but there is Wi-Fi. So, she tried to use Wi-Fi calling on her Verizon phone as others around her were doing. But it wouldn't "activate" (even though it was enabled on our account already) because there was no cellular service! She is now without service when it is important that she remain in touch. Were Verizon's engineers really so daft as not to anticipate that one might want to turn on Wi-Fi calling where there was no cell service?

0 Likes
vzw_customer_support
Customer Support

BrettGlass, we certainly understand the need to be able to get the service you need while in locations that may not offer the service you normally get. So we can discuss this together, please send us a Private Note.  JoseL_VZW

0 Likes