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Damaged Device Fee
blackheart87
Member

I got an email stating that I will be getting a damaged device fee for a phone that would not turn on. The image that was sent in the email was not viewable and I stated that the glass on the camera lens was broken when I made the initial contact. I pay the extra $50 a month for insurance. Why do I even pay for this service just to be charged more than the phone is worth to replace it? I feel I did nothing wrong and that the admin side of this should have been better. I wish I would have taken screenshots of my conversation. Anyone else dealing with this problem? I am about to switch to a different carrier and just use my old phone.

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Re: Damaged Device Fee
vzw_customer_support
Customer Support

The Damaged Device Fee is applied when a device is returned as defective for a replacement device by Verizon. When your device have physical, water damage, it is lost or stolen, you will need to start a claim with the insurance. For additional information, please visit the link below:

https://www.verizon.com/support/damaged-device-fee-faqs/

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Re: Damaged Device Fee
Sdellinger20
Member

We pay $45 a month for insurance only to be told the tablet which didn't have damage was still under warranty and they sent us a new one. When I send the old tablet back we get an email with no picture attached and an additional $299 charged on our bill.

This is unbelievable!! We have been Verizon customers since it was called Alltel and there were no other cellular carriers around. And no one can explain the damage found, there's no pictures according to the rep i spoke to tonight! Verizon u are getting ready to lose a customer!!

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Re: Damaged Device Fee
Tigerstep
Sr. Member

Verizon took over Alltel, it wasn't formerly Alltel. My iPad I bought 2 years ago was around $250, that $299 charge is ridiculous.

What you do is call and ask to have the photos emailed to you. If they can't prove it arrived damage, you ask for a credit. Getting a $299 credit most likely isn't gonna happen. A realistic scenario would be getting a credit for the difference of the $299 charge and what an insurance deductible would cost.

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