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Data usage even though on a Wi-fi
betha45
Member

We are burning through data in small amounts at 2 a.m, 4:30 a,m. in school when phone is not in use for new user.  What apps or settings can we look into to tackle this problem?

thank you!

 

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Re: Data usage even though on a Wi-fi
vzw_customer_support
Customer Support

betha45 - The last thing we would ever want is for you to run out of data, especially when you are using Wi-Fi. We understand that learning how to save data is essential, and we want to help you. Please make sure that the Wi-Fi Assist setting on your device is Off (white). Please follow the steps in this link. http://spr.ly/6602EklHE I would recommend closing recently used apps. http://spr.ly/6603EklH1 Also, make sure that the Automatic Software Update setting is turned Off (white) Settings > General > Software Update. 

JacobV_VZW

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