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Did my Order Ship or not?

I ordered 2 iPhone 7s (Gold and JB) on 9/16. I received an expected shipping date of 10/19. My CC was charged yesterday and when I call #611 it says my order was processed and I should receive it in 2 days. When I check online the status only says "processing". I have called 3 times to speak with a CS rep. 2 reps have told me my devices didn't ship out. Only 1 person told me my order did ship out and I should receive a tracking number sometime today.

I wish I could get some concrete answers and not be bounced around by VW. I won't ever pre-order a phone through VW again. Worst process ever....

i just want want to know should I be expecting my phones or not?

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