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Does Verizon even care about customer service anymore?
MJ0404
Member

I have been trying to get my issue resolved since JANUARY! I have been repeatedly contacting Verizon regarding my phone credit but all I get it is “you will see it on your next bill.” The representatives do not care about customer service. They just blame the last representative about not completing the process or not following the steps correctly.  They trick you into thinking it will be an easy process just to get the sale and then leave you to deal with the mess later. I am extremely disappointed in the service. Verizon only cares about collecting the bill on time but doesn’t have enough integrity to provide the service they promise and charge for! 

Re: Does Verizon even care about customer service anymore?
vzw_customer_support
Customer Support
9038301264, the importance of being able to get the credit you qualified for is definitely important and we can help look into this with you to see what is going on. Please send us a Private Note for better assistance. 
JoseL_VZW
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