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Error for enabling mobile hotspot for iPhone 7+
RoyBenWill
Member

So we are trying to set up mobile hot spot on I phone 7+ 

we go into iPhone settings> then cellular>then set up personal hotspot

we click the ‘set up personal hotspot’ and window that says go to a webpage on Verizon pops up -we click the link and it gives us the following webpage

Https://mobile.vzw.com/hybridClient/nvm/hotspot

 

this is what is on that page... which  is not helpful 

{"PageInfo":{"value":null,"scrnMsgInfo":{"scrnMsg":null,"scrnMsgMap":{"errorMsg":"This version of the My Verizon app is no longer supported. Please visit <a href=\"http://www.vzw.com\">vzw.com</a>."}},"unit":null,"hideFooter":"N","pageData":null,"scrnSubHdg":null,"scrnHdg":"Sign In","pageSubType":null,"scrnOptMsgsInfo":null,"pageType":"error","alertMsg":null},"ErrInfo":{"errCd":"13023","errLvl":"3","errHdg":null,"errUsrMsgList":null,"errMsg":"Error","errUsrMsg":"This version of the My Verizon app is no longer supported. Please visit <a href=\"http://www.vzw.com\">vzw.com</a>."}

we are in the hospital for my dads cancer. We just want to watch Netflix. Can anyone tell us what to do please?

Re: Error for enabling mobile hotspot for iPhone 7+
mama23dogs
Sr. Leader

What plan are you on?  Does it allow hotspot use?

What device are you trying to connect to the phone?

Is there a good cellular signal indoors?

 

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Re: Error for enabling mobile hotspot for iPhone 7+
RoyBenWill
Member

We are on old version of unlimited plan, so we believe it allows it.

I pad pro 2019 needs to be connected to hotspot.

Prettt good cell signal - I typically have 4 bars

 

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Re: Error for enabling mobile hotspot for iPhone 7+
vzw_customer_support
Customer Support

Have you performed any troubleshooting steps on your device? AnthonyM_VZW

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Re: Error for enabling mobile hotspot for iPhone 7+
Theguy8483629
Member

I get the same thing on my iPhone XS

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Re: Error for enabling mobile hotspot for iPhone 7+
vzw_customer_support
Customer Support

The error described above tells us that the Start Unlimited plan is the plan you are on. Regrettably your plan must be updated as Start Unlimited does not include Personal Hotspot or Mobile Hotspot.

https://www.verizonwireless.com/support/start-unlimited-faqs/

Here are the different plans we offer: 
https://www.verizonwireless.com/plans/



DavidH_VZW

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