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False 411 call charges to my bill

I have been trying to contact a Verizon representative in person to discuss the false 411 call charge to my July bill.  I have called the 1-800-922-0204, first holding on for over 1/2 hour and then to be on the waiting list, all to new avail.  When I received a call back it was automated and when I said one sentence as to the 411 call, it hung up.  I called 1-877-596-7577 for a representative in person, but to no avail, just receive automated responses, which doesn't understand my issue.  I even went to a  Verizon retail store to discuss my billing dispute only to be told they only answer billing questions they don't handle false calls and to contact Corporate.  Verizon NEEDS to have a live person Customer Relations contact number, NO automation.

Re: False 411 call charges to my bill
Customer Support

We're right here to help you! I'm sorry to learn of any delay with assistance. Tell me, are you saying that you were billed for a 411 call you didn't make? How many calls to 411 were you billed for? Please elaborate on what's going on, thanks! -Jordan