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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Fraudulent Calls
simone949
Member

We have just returned from Europe.  Out Verizon telephone bill has numerous calls to the U.S. that we are not aware of and did not make. We reported this to VZW and received a fraud number. . .what will happen to our statement. . .please advise!

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Re: Fraudulent Calls
vzw_customer_support
Customer Support

Oh no, simone949! We certainly understand your concern, and we know how important is to avoid charges for calls that are not valid. We would be more than happy to help you in any way we can. It is imperative that you reach out to our Fraud Prevention Team, this way we investigate the situation and take the next proper steps. We are also including a link that will allow you to reach this department: https://www.verizonwireless.com/fraud/

 

RachelM_VZW

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