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Horrible cell service, mostly no service bar, Verizions only comments was SORRY.....
sgb58
Newbie

We live at Jackson lake, in Butts county Georgia. Seems like starting July 1st almost aways any time of day we have little to no service on our iphones. Why verizion states no issues with towers, and only answer is sorry. Have been a verizion customer for over 10 years.

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Re: Horrible cell service, mostly no service bar, Verizions only comments was SORRY.....
vzw_customer_support
Customer Support

Hi Sgb58,

 

10 years of loyalty is amazing and we definitely say Thank You. You deserve exceptional service at all times. Sorry to hear that this is not happening in your area and we want to help resolve your issue. Does this issue happen indoors only? Is the issue only with iPhones in this location? 

 

Thanks,

PamelaF_VZW

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Re: Horrible cell service, mostly no service bar, Verizions only comments was SORRY.....
sgb58
Newbie

This occurs inside and out, front of house and back of house.  Never get more than 1 bar, 90 percent of time no service. My phone and my wifes. 

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Re: Horrible cell service, mostly no service bar, Verizions only comments was SORRY.....
vzw_customer_support
Customer Support

Hi Sgb58,

 

Thanks for the details, this information was helpful. Let's review your account for more details. I am going to send you a private message for an account review. 

 

 

Thanks,

 

 

PamelaF_VZW 

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Re: Horrible cell service, mostly no service bar, Verizions only comments was SORRY.....
Tigerstep
Specialist

What would you want them to say? Someone most likely living in a completely different state who handles billing can't do anything about your service. 

If the towers check fine and you are getting poor service, try a network extender.

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