Verizon customer service is the absolute worst. Just spent 57 minutes on the phone and spoke to 9 representatives. In addition to the multiple other calls I made to them earlier in the week where I attempted to get to a live person with no success. They do everything they can to get out of speaking to you. Every rep you speak to says you've reached the wrong department. What an embarrassment. I would be ashamed to work for a company like this.
Looking for a new cell phone provider pronto!
We'd be sad to see you leave the Verizon Wireless family, ck288. We expect our customers always to have a positive experience with us no matter what avenue you go down to get assistance. I'm sorry that this was not the case with your recent call into our Care Center. We want to make sure that you get the service and assistance that you need. What had you calling in? Please keep us posted. KevinR_VZW
If you are in a position to help with resolution, I would be happy to tell you what has transpired.
If you are not in a position to assist, there’s really no point in wasting more of my time.