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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
How do I Complete The Trade In Offer?
Hayhouse
Member

I went In to a store in november and was told when I walked out that day with my iPhone7, that I would receive an email or text describing how to trade in my iphone6 for $300 credit but I haven't gotten anything in over 15 days. I would go back in to the store but it's a bit away and I work nights now. Also get stuck on hold for hours with customer support and give up after too long.

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Re: iPhone trade in never arrived
MRCHILDRESS
Member

GO TO VERIZONWIRELESS.COM/DEVICE-RECYCLE AND DO THE TRADE IN SUBMISSION

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Re: iPhone trade in never arrived
vzw_customer_support
Customer Support

Hayhouse, I understand your concern regarding the trade in promotion. I would be concerned as well if I didn’t receive the information necessary to trade in my device. What was the date of purchase? Have you called the store location to speak with an agent? You can find the store location here http://vz.to/2bfHW0q.


TionnaB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: iPhone trade in never arrived
Hayhouse
Member

I purchased on the 13th of November. It's difficult for me to contact the store because I work nights and the few times I've found time to try I haven't gotten through to support.

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Re: iPhone trade in never arrived
MRCHILDRESS
Member

GO TO VERIZONWIRELESS.COM/DEVICE-RECYCLE AND DO THE TRADE IN SUBMISSION

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Re: iPhone trade in never arrived
Hayhouse
Member

Thank you, this is what I needed.