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How do I activate my iPhone 7?
CHELSAUR94
Member

I got my iPhone 7 and went through the whole process on the phone to set it up, but when I was done my phone was not connected to Verizon. I tried resetting it and erasing all data and going through the whole set up process again. I also went through the activation process on my verizon account 3 times and removed the sim card twice. None of it worked. I did not have my old phone turned off when i initially set up my iphone 7, which I read can cause issues during activation. Any ideas on what I can do to get my phone to connect to Verizon?

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Re: Help activating my iPhone 7
vzw_customer_support
Customer Support

Hi CHELSAUR94,

Thanks to Ann154 for your response. I can clarify this for you. Since the iPhone 5 and the iPhone 7 both use nano SIM cards, they can be used in both devices.  This can be verified at https://www.apple.com

ChristinaB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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Re: Help activating my iPhone 7
vzw_customer_support
Customer Support

We want to make sure that you have a properly functioning device, Chelsaur94. It's concerning to hear that your device refuses to activate. Have you tried running through the Activation Process with your old device powered off?

HarleyE_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Help activating my iPhone 7
SuzyQ
Sr. Leader
Sr. Leader

Be sure your old device is powered OFF, and that your wifi is also OFF - it needs to connect to the Verizon cellular network to activate, and having wifi on intereferes with activation.

As soon as it's activated you can switch back to wifi.

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Re: Help activating my iPhone 7
CHELSAUR94
Member

I tried this but still nothing.

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Re: Help activating my iPhone 7
CHELSAUR94
Member

Tried this but it still didn't connect. I even took the sim card out of my old phone so it is no longer connected to Verizon, but that didn't work either.

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Re: Help activating my iPhone 7
CHELSAUR94
Member

Could I replace the sim card in my IPhone 7 with the sim card in my old IPhone 5?

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Re: Help activating my iPhone 7
Ann154
MVP MVP
MVP

If they are the same size, you could use the old SIM card in he new phone.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Help activating my iPhone 7
vzw_customer_support
Customer Support

Hi CHELSAUR94,

Thanks to Ann154 for your response. I can clarify this for you. Since the iPhone 5 and the iPhone 7 both use nano SIM cards, they can be used in both devices.  This can be verified at https://www.apple.com

ChristinaB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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