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How do I request a box to trade in my old iPhone?
CHRNOR27
Member

How do I request a box to trade in my old iPhone?

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Re: How do I request a box to trade in my old iPhone?
Acrillix
Sr. Member

Please visit: www.verizonwireless.com/tradein

Ensure you are putting in the correct Device ID.

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Re: How do I request a box to trade in my old iPhone?
RMCCAMMAN
Novice

If you are able to go to a VZW Corporate Store, please do so!  They will confirm the condition of the phone and give you a receipt in store.  If you ship it, you are responsible to ensure that arrives at VZW and the condition is based on the person receiving it. 

Re: How do I request a box to trade in my old iPhone?
smrivera1127
Novice

So I decided to go with the upgrade and get an iPhone 7. I received the box a couple weeks ago and I see that the online return policy states that I have 14 days to return my device that I am using because I haven't received my phone yet. However, the email I was sent when they confirmed my upgrade order said that I have 30 days from the time I get my new device. Why is there a difference between Verizon's website rules and the information they send in emails? Also, am I able to take my old phone into a store instead of shipping it in at this point? Oh and under "my orders", it shows that the return box was shipped and now says that the return policy period has expired for my device. Why is there such a disconnection with Verizon?

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Re: How do I request a box to trade in my old iPhone?
Acrillix
Sr. Member

smrivera1127 I can understand the confusion.

The standard Trade In Device Recycle Program gives you a 14 day window to return the device you are trading in. Since this promotion is a special trade in, the standard window will not suffice.

FAQ:

Q: Does the Trade in need to occur within the initial order?

A: No. The customer must have received and activated the new iPhone 7/7+, be logged into My Verizon online when submitting the trade in for the promotional value to apply.

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Re: How do I request a box to trade in my old iPhone?
smrivera1127
Novice

That would make sense if I did the $650 promo but I have an iPhone 5 and I'm just doing a regular upgrade. So I consider my situation to be the standard trade in, except for the whole iPhone 7 lol

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Re: How do I request a box to trade in my old iPhone?
lynne_vzw
Verizon Employee

Getting the best value is important, smrivera1127. Our community has been very helpful at pointing you in the right direction. To add to what they’ve provided, the iPhone 5 is also eligible for the iPhone 7 trade in promotion. You get $400 for this device if it’s in good working and cosmetic condition towards a Device Payment Agreement on a new iPhone 7/7+.

LynnD_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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