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I can't hear...
NICADK37
Member

I suddenly can't hear people when I call them unless they are on speaker or headset. There is no plastic on the phone and nothing in the speaker. Any suggestions??

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Re: I can't hear...
bd94s10
Sr. Member

I've had this challenge using the included Lightning EarPods. Generally speaking, it has only happend to a handful of times. If I unplug the Lightning EarPods and plug them back in that normally resolves my issue. Are you using the EarPods or no?

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Re: I can't hear...
vzw_customer_support
Customer Support

It's important you can hear your callers, NICADK37. Have there been any changes to the phone since this issue began? Does this impact every call?


AndreaS_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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