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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
IMEI not in the Verizon database
boohoohippo
Member

I am trying to activate an iphone 7+ on a MVNO that uses the Verizon network. They are telling me that my IMEI gives an error from Verizon "The phone associated with the Device ID you entered is not compatible with Verizon". It is a used Verizon phone purchased from Amazon.

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Re: IMEI not in the Verizon database
vzw_customer_support
Customer Support

We're sorry to hear you're having trouble activating your phone,boohoohippo. Let's take a closer look into what's going on. Have you checked your device compatibility here, http://spr.ly/6582EMAAO? Please share what you see when you check the device IMEI. 

 

Danielle_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: IMEI not in the Verizon database
boohoohippo
Member

Thanks Danielle, my issue no longer exists as I was able to connect using a different network. I may revisit down the road.

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