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Iphone 7+ consistently lose GPS and Service, what is Verizon doing about it?
CHRFON82
Member

I received my Iphone 7+ at the beginning of October and I consistently lose GPS and cell service while on the road and while stationary in my home. I have seen the previous post about switching LTE to data only. Im already tired of paying my hard-earned money to have issues with my phone and Verizon service. 

What is Verizon and/or Apple doing to solve this issue?

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Correct Answers
Re: Iphone 7+ consistently lose GPS and Service, what is Verizon doing about it?
Piscestg
Sr. Member

Luckily my 7 Plus is working perfect but here is the fix for those with problems.........Apple releases iOS 10.0.3, fixing Verizon LTE issues on iPhone 7 & 7 Plus

View solution in original post

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Re: Iphone 7+ consistently lose GPS and Service, what is Verizon doing about it?
shirazp_vzw
Verizon Employee

We certainly want you enjoying every bit of your device. I know how crucial using GPS can be. We are working very closely with apple to help resolve this right away. Have you tried going on airplane mode and going back on afterwords?

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Re: Iphone 7+ consistently lose GPS and Service, what is Verizon doing about it?
JOHSMI88
Member

I was told to just use my wifi to assist in calls. This is crazy. If I was going to just use my att wifi y would I pay for a Verizon service. I can not make calls or receive them since my swap from my 5. This is ridiculous. Please help.

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Re: Iphone 7+ consistently lose GPS and Service, what is Verizon doing about it?
Piscestg
Sr. Member

Luckily my 7 Plus is working perfect but here is the fix for those with problems.........Apple releases iOS 10.0.3, fixing Verizon LTE issues on iPhone 7 & 7 Plus

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Re: Iphone 7+ consistently lose GPS and Service, what is Verizon doing about it?
vzw_customer_support
Customer Support

We want to ensure you always stay connected. Are you referring to your HD voice/Advanced calling?

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Re: Iphone 7+ consistently lose GPS and Service, what is Verizon doing about it?
JBREEZY16
Member

I'm having the same problem and I plus it won't let me at all update to the new software either

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Re: Iphone 7+ consistently lose GPS and Service, what is Verizon doing about it?
Piscestg
Sr. Member

I suppose you know that you need to be on wifi to download an update? Give that a try if you haven't yet.

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Re: Iphone 7+ consistently lose GPS and Service, what is Verizon doing about it?
andreas_vzw
Verizon Employee

It's crucial your phone is able to complete the latest update, JBREEZY16. What happens when you attempt to start the download? What method have you tried using to complete the update?

AndreaS_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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