Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Iphone 7 stolen during shipment.
LAWMCC61
Member

I have contacted Fedex because tracking shows my new iphone 7 never left Memphis.  So far they haven't been much help other than telling me my package has been routed to their research department because it was opened and the phone was removed from the box.  They are requesting a serial number which obviously i do not have, i didn't ship the phone.  Is there anything Verizon can do to help me?  This really sucks.

Labels (1)
0 Likes
Re: Iphone 7 stolen during shipment.
christinej_vzw
Verizon Employee
LAWMCC61,

It is terrible to hear what has happened with your new device. We are here, though, to help out with whatever information you need. I have gone ahead & sent you a private message so I may look further into this for you. You may also reach out to our support teams at 800-922-0204 & they will be able to look into this for you as well.

ChristineJ_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes