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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Iphone7 screen frozen
Jfstone2
Member

Screen is frozen even after resetting system 5 times

0 Likes
Re: Iphone7 screen frozen
vzw_customer_support
Customer Support

Jfstone2,

 

Being able to rely on your phone is a big deal. A frozen phone doesn't do anyone much good. I'm glad to help figure out what is going on. What does the screen show at the moment? What steps are you taking to try resetting that?

 

AndrewT_VZW

0 Likes