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Iphone7s will not access cellular service as of 2 weeks ago
knowlton1229
Member

What would have caused my son’s Iphone7s to stop access to cellular data 2 weeks ago? How do we troubleshoot this so he has access again? I can’t think of any change we made 2 weeks ago that caused this.

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Re: Iphone7s will not access cellular service as of 2 weeks ago
dexman
Sr. Member

Some questions to kick things off....

What happens when he tries to access the Internet via 4G/LTE? Is he able to access the Internet via WiFi? Can he still make and receive calls & texts? Can he still access Apple's app store?

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Re: Iphone7s will not access cellular service as of 2 weeks ago
stef7
Sr. Member

Everywhere your son goes?

Did he switch into Airplane Mode? Try Toggling Airplane mode.

Try resetting Network Settings.

  1. Settings > General > Reset.
  2. Tap Reset Network Settings.
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Re: Iphone7s will not access cellular service as of 2 weeks ago
vzw_customer_support
Customer Support

Having a data connection is defintiely a must, please clarify if you can connect to WiFi at all, and which plan are you on?

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If my response answered your question please click the _Correct Answer_ button under my response registry. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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