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Just upgraded to iphone 7, can't get the hotspot to work to my laptop.
lindalou001
Member

The iphone 7 shows up, but says it cannot connect. It is not even coming up with the box to enter password, just gives error when I try to connect. I used to connect my laptop to my iphone 5c hotspot all of the time without issue. I've tried to connect from other devices as well. Problem is with the new iphone 7.

I've followed all of the trouble shooting steps and also reset the network and restarted, software on phone up to date. HELP.

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Re: Just upgraded to iphone 7, can't get the hotspot to work to my laptop.
lindalou001
Member

The error message is "cannot connect to this network."

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Re: Just upgraded to iphone 7, can't get the hotspot to work to my laptop.
YaleK_VZW
Verizon Employee

We certainly want to see you get the most out of your new device! To confirm the same error message occurs when you try to connect to many different devices and not just your laptop? What is the current iPOS version shown in Settings>General>About?

Thank you,

YaleK_VZW

Follow us on Twitter @VZWsupport

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Re: Just upgraded to iphone 7, can't get the hotspot to work to my laptop.
lindalou001
Member

Yes, no devices can connect to this new iphone 7. I upgraded to 10.0.3 over the weekend hoping it would fix the issue, it did not.

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Re: Just upgraded to iphone 7, can't get the hotspot to work to my laptop.
Ann154
Expert
Expert

Do you know if the iPhone 7 is broadcasting the hotspot wifi signal on 2.4 GHz or 5 GHz?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Just upgraded to iphone 7, can't get the hotspot to work to my laptop.
lindalou001
Member

Where would I find that? I don't see anything in the hotspot area for that.

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Re: Just upgraded to iphone 7, can't get the hotspot to work to my laptop.
lindalou001
Member

Where would I find that?

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Re: Just upgraded to iphone 7, can't get the hotspot to work to my laptop.
lindalou001
Member

Yes, no devices can connect to this new iphone 7. I upgraded to 10.0.3 over the weekend hoping it would fix the issue, it did not.

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Re: Just upgraded to iphone 7, can't get the hotspot to work to my laptop.
Weth
Sr. Leader

Are you using the new wifi password that is on the iPhone 7? It changes when you get a new phone. You can change it to anything you want, but if you don't, you must update the password on your computer. Since the phone name is the same from the backup, but the password is different, all the old devices can't connect. You either need to change the wifi password to the old password if you know it, or change your iPhone name (Settings-General-About) and set up new wifi connection for each computer.

If you already did that and it doesn't work, reset the network settings on the iPhone (Settings-General-Reset-Reset Network Settings)

While this is not the problem, iOS 10.1 is out today, so you can also up date to that.

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Re: Just upgraded to iphone 7, can't get the hotspot to work to my laptop.
vzw_customer_support
Customer Support

Being able to use your mobile hotspot on your new device is important, lindalou001. We're still on the case. When setting up your personal hotspot on the new device, did you choose WIFI and bluetooth, or USB only? Here's a helpful link with details: http://spr.ly/65898DOPb


LynnD_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!


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