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Microphone intermittently working

Has anyone else had a problem with people not being able to hear them while talking on the phone?  I have an iPhone 7 Plus a little over a month old and has had this problem from the start.  I have gone through troubleshooting with Verizon 4 times and done everything they said but it still doesn't work properly.  We have:

  • Soft reset
  • Voice Memo tested
  • Completely removed the OS and reset to factory default
  • Gone thru troubleshooting steps with tech over the phone

All Verizon wants to do is more tests and reinstall the OS again or tell us that we are holding the phone wrong.

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Re: Microphone intermittently working
Customer Support

You have done quite a bit of troubleshooting already, jayburnett. I have just sent a Private Message to you in order to get more details.



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