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My iPhone 7 can’t send media (photos and videos) to any non iPhone users, or rather any device not using iMessage.
Gucktruck
Newbie
‎09-14-2018 01:09 PM

my cell data is on and it’s been an issue since Ive had this phone for about 2 years

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Re: My iPhone 7 can’t send media (photos and videos) to any non iPhone users, or rather any device not using iMessage.
vzw_customer_support
Customer Service Rep
‎09-16-2018 01:20 PM

It’s so critical to be able to send pictures and videos when you want Gucktruck.  Let’s turn this around.  To clarify, does this happen with every picture or video message?  What happens when you try to send these (error message, etc.)?  Please go into Settings>Messages> Make sure iMessage, Send as SMS, MMS Messaging, and Group Messaging are all enabled (Green switch is turned on). 

Sean_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My iPhone 7 can’t send media (photos and videos) to any non iPhone users, or rather any device not using iMessage.
Gucktruck
Newbie
‎09-18-2018 01:22 AM

Yes they have been on.

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Re: My iPhone 7 can’t send media (photos and videos) to any non iPhone users, or rather any device not using iMessage.
vzw_customer_support
Customer Service Rep
‎09-20-2018 01:30 AM

Have you attempted any other troubleshooting since you started having this issue? What troubleshooting steps have you completed? How long has this issue been going on?

 

FranciscoP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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