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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
My iPhone 7 plus will not connect to my home wifi network
RENDIO93
Member

My new iPhone 7 Plus will connect to all wifi networks except the wifi I have through Verizon at home. I am able to connect my other iPhones to this wifi. I have tried rebooting, forgetting the wifi network, resetting the network settings and rebooting the router.  What else can I try?

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Re: My iPhone 7 plus will not connect to my home wifi network
vzw_customer_support
Customer Support

RENDIO93,

We appreciate the steps you have taken. When was the last time you connected to this WiFi network? What happens when you attempt to connect to a different WiFi network?

KatiM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My iPhone 7 plus will not connect to my home wifi network
RENDIO93
Member

I can connect to this network with other devices right now and I haven't been able to connect to this network from this phone for a few weeks. I can connect to other networks with no problem.

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Re: My iPhone 7 plus will not connect to my home wifi network
vzw_customer_support
Customer Support

Let's make sure you have a working WiFi connection on your device. To clarify, this the WiFi service one of our home services or a jet pack device you are trying to connect to it?

Verizon_Customer_Service

Follow us on TWITTER @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: My iPhone 7 plus will not connect to my home wifi network
RENDIO93
Member

It's home wifi with Verizon Fios

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Re: My iPhone 7 plus will not connect to my home wifi network
vzw_customer_support
Customer Support

RENDIO93,

 

Appreciate the clarification. Let's check a couple things. Are you aware if the phone software is up to date? You can check by going into Settings, General, & Software Update https://www.verizonwireless.com/support/apple-iphone-7-update/. Also, what exactly happens when you attempt to connect? Are you receiving a specific error message or is it not visible on the phone as an available network?

 

AdamG_VZW

Follow us on Twitter @VZWSupport

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Re: My iPhone 7 plus will not connect to my home wifi network
RENDIO93
Member

My software is up to date 10.3.3 and it looks like I'm connected to wifi but I can't access any web pages or get email until I turn wifi off at home.

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Re: My iPhone 7 plus will not connect to my home wifi network
dexman
Sr. Member

Just wondering which FiOS router is present....Actiontec or the latest model with no external antennas.

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Re: My iPhone 7 plus will not connect to my home wifi network
RENDIO93
Member

It's the new one

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Re: My iPhone 7 plus will not connect to my home wifi network
dexman
Sr. Member

I would contact FiOS support and have them look at this issue from the perspective of the router. Seems like you've taken the steps that I would have done.

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