upnorthguy, we want to welcome you to the Verizon Family. Making sure all of your services are working correctly is essential. Allow us the opportunity to further investigate the details of your concern. Can you please provide us with your zip code? Also, can you please let us know if your phone number was ported over from another carrier, or did you receive a new number? Additionally, besides phone calls, are you have trouble browsing the internet and or sending text messages as well?
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