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New to Verizon Pre-Pay, Why do incoming calls go directly to voice mail. No issue with previous carrier
upnorthguy
Member

This problem occurred when I switched to Verizon Prepay yesterday. Can't receive call, call calls go to voice mail.  No setting changes were made to my phone

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Re: New to Verizon Pre-Pay, Why do incoming calls go directly to voice mail. No issue with previous carrier
sylviat_vzw
Verizon Employee

upnorthguy, we want to welcome you to the Verizon Family. Making sure all of your services are working correctly is essential. Allow us the opportunity to further investigate the details of your concern. Can you please provide us with your zip code? Also, can you please let us know if your phone number was ported over from another carrier, or did you receive a new number? Additionally, besides phone calls, are you have trouble browsing the internet and or sending text messages as well?

SylviaT_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the
Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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