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One caller straight to voicemail

Whenever my husband calls me it goes straight to voicemail. I do not have his number blocked. This has been happening for 4 days now. Can anyone tell me how to fix it?

Re: One caller straight to voicemail
Customer Support


We would love to get to the bottom of this for you, Blondie15bright. We want to make sure your husband can reach you without going straight to voicemail. I know you have already checked to ensure he is not blocked, but can you also make sure Do Not Disturb is not enabled for his number? 

You can follow these steps


Once you check that, power the phone off and on. Have your husband give you a call again to make sure it works. Please keep us posted. We also have great troubleshooting steps at