Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Order disappeared
kingcjj
Member

I am currently not a verizon custom. I ordered four 128GB iPhone 7 Plus on 9/13. Ship date showed as 11/23 as of the day before yesterday. Yesterday and today the order status page showed "We do not have a record of the information entered." !! Can anyone help with this?

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: Order disappeared
christopherm_vzw
Verizon Employee

Hello kingcjj,

We are very excited to hear you are joining our family. Please reach out to our internet order support team at 866-338-7390. They will be able to assist you with your order status.

ChristopherM_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

0 Likes
Re: Order disappeared
christopherm_vzw
Verizon Employee

Hello kingcjj,

We are very excited to hear you are joining our family. Please reach out to our internet order support team at 866-338-7390. They will be able to assist you with your order status.

ChristopherM_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes