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Question on the $650 trade-in promo

My husband and I preordered our iphone 7 plus(es) on 9/9/16.  With the order I traded in my iphone 6 and it said that I would receive up to $650 off the 7 plus, the system did not allow us to trade in my husbands iphone 6 in the same order.  We opted to trade his in after we completed our order, but his is only "worth" I think around $200.  Will we get the $650 promotion for both of our phones or only one?

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Re: Question on the $650 trade-in promo
Verizon Employee

Hello ksons,

I can understand why you would be concerned, as you had intended to take advantage of the promotion on both lines. It is possible that your husbands line did not meet the qualifications of the offer. I can look into the specifics of your situation more closely if you would like. Please reply to my Direct Message, so I can gather the additional information needed to find out for you.

Thank you,


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